Grievance

A perceived injustice evoking an individual’s or a group’s sense of entitlement, which may be based on law, contract, explicit or implicit promises, customary practice, or general notions of fairness of aggrieved communities.

(Source: United Nations Office of the High Commissioner for Human Rights. 2011. Guiding Principles on Business and Human Rights. http://www.business-humanrights.org/Documents/UNGuidingPrinciples)