Grievance Mechanism

Any routinized, State-based or non-State-based, judicial or non-judicial process through which mining-project-related complaints or grievances, including business-related human rights abuses stakeholder complaints, and/or labor grievances, can be raised and remedy can be sought.

(Adapted from:  UN Guiding Principles on Business and Human Rights. http://www.business-humanrights.org/Documents/UNGuidingPrinciples)